Grievance Redressal Policy  

At Wrapnests, operated by Digital Respawn, our commitment is to provide a reliable and hassle-free shopping experience for women’s accessories. We prioritize fairness, transparency, and prompt resolution of customer concerns. This policy outlines how grievances are addressed professionally, efficiently, and in compliance with applicable laws.  

Definition of a Grievance   
A grievance refers to any complaint, concern, or dissatisfaction regarding women’s accessories purchased on our platform. Examples include:  

• Receiving defective, damaged, or low-quality products.  
• Incorrect, delayed, or failed deliveries.  
• Payment or transaction-related issues.  
• Challenges with returns, exchanges, or refunds.  
• Concerns regarding customer support services.  
• Questions or clarifications about our policies.   
   

Submitting a Grievance   
To raise a grievance, follow these steps:  

Access Help Centre/Contact Page: Visit the “Help Centre” or “Contact Us” section on our website or app.  

Select Category: Choose the option that best matches your issue.  

Provide Details: Enter your Order ID, describe the problem clearly, and attach relevant images or documents.  

Submit: Our support team will review your submission and respond accordingly.   
 

Escalation to the Grievance Officer   
If the issue is unresolved or the initial response is unsatisfactory, it can be escalated:  

• Escalation is conducted in accordance with the Information Technology Act, 2000 and other applicable laws.  
• The Grievance Officer oversees fair handling of complaints and manages escalated cases.  
• Contact the Grievance Officer at: digitalrespawn456@gmail.com.   
   

Grievance Resolution Procedure  

• Acknowledgement: You will receive a confirmation email within 48 hours of submission.  
• Tracking ID: A unique reference number will be provided to monitor your grievance.  
• Resolution Timeline: The team and Grievance Officer aim to resolve grievances within 7 working days or as required by law.  
• Regular Updates: Progress updates will be sent to your registered contact information.   
   

Closure of Grievances   
A grievance is considered resolved under any of the following circumstances:  

• When the support team or Grievance Officer provides a satisfactory resolution.  
• If no response is received from you within a reasonable timeframe after a proposed solution.  
• Once the final decision is communicated in line with our policies and legal requirements.   
   

Contact Details   
For any assistance, queries, or to file a grievance regarding your women’s accessories order, please contact us at: digitalrespawn456@gmail.com.